PRIVACY POLICY STATEMENT From 21st December 2001 the Australian Federal Governments new Privacy Rules will come into effect covering all personal information held by organisations. WHAT SORT OF PERSONAL INFORMATION IS GENERALLY HELD/COLLECTED The personal information we collect generally includes: We collect personal information for the following purposes: We generally hold personal information for the following purposes: We obtain most of your information from you directly, such as: We hold personal information in a combination of computer storage facilities and paper-based files and other records. These facilities and records are located on site at our office and off site at secured premises. Sometimes we will ask you to consent to a disclosure or use of your personal information for a particular purpose. We may do so in writing or over the phone. Other times, your consent will be taken to be given, where you indicate to us that you wish to obtain information about any of the services that we provide. We also may disclose or use your personal information without your consent in the following circumstances: We do not disclose your personal information to others except in the following cases: If you do not provide the Personal Information we request, or do not consent to its use and disclosure as described above, this will affect our ability to carry out our professional responsibilities and preclude us providing you with Agency Services or a Tenancy Agreement. Any unsuccessful Tenancy Applications will be destroyed at the expiration of 90 days from the date of the application. If you would like to contact us or access this information (which you can correct if it is inaccurate, incomplete or out of date) you can do so by contacting us at: Access to this Website
These laws regulate, among other matters, the way organisations collect, use, disclose keep secure and give people access to personal information. Protecting your privacy and your personal information is an important aspect of the way in which C.J. Keane & Co conducts its activities. Our privacy policy supports and endorses the Privacy Commissioners National Principles for the Fair Handling of Personal Information. C.J. Keane will only collect personal information from you with your prior knowledge and consent. C.J.Keane & Co will only use personal information provided by you for the purposes for which it was collected and will not disclose your personal information to a third party without your consent. C.J.Keane & Co ensures that your personal information will not be disclosed to other organisations or authorities except if required by Law. C.J.Keane & Co have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. C.J.Keane & Co will remove personal information from our records where it is no longer required unless such information is required for archiving purposes.
Your name, address, date of birth, contact details and other personal details; basic financial information. We generally do not seek to collect sensitive information. We would only do so with your consent, or if required by law or if necessary in connection with any claim.
PURPOSES FOR COLLECTING THE INFORMATION
Real estate and tax law requires some of this information to be collected. If the information is not provided, we may not be able to act on your behalf effectively or at all; Personal information collected from you during open for inspections may also be used to contact you with respect to this property and others which we believe may interest you and in providing the information you agree to this use unless you advise us differently;
To act as your agent and to perform our obligations under our agreement with you;
To process your application for tenancy;
To approve transactions you wish to make;
To confirm details to utility companies, banks, etc contacting us on your behalf;
To pay/release your details to rental bond authorities;
To refer to Tribunals, Courts or Statutory Authorities; and
To provide tradesman for purpose of contacting you to arrange repairs or maintenance.
PURPOSES FOR HOLDING THE INFORMATION GENERALLY
For promotion and marketing to you our services and in providing the information you agree to this unless you advise us differently.
To complete any necessary documentation to VCAT, Tribunals, Courts or statutory authorities;
To provide to Debt Collection Companies, should the need arise during or after your tenancy; and
To allow tradesman to contact you for the purpose of undertaking repairs.
HOW PERSONAL INFORMATION IS COLLECTED
Personal information collected from you during open for inspections for security purposes. We may also use that information to contact you with respect to this property and others, which we believe may interest you, and in providing the information you agree to this use unless you advise us differently;
Completion of an application form at the commencement of your tenancy, completion of maintenance request forms;
Completion of applications to Tribunals, Courts or Statutory Authorities;
Completion of application or maintenance request forms; and
Contacting relatives or previously provided referees in the event that we cannot contact you.
Sometimes we may ask you to collect particular personal information about you. Unless we have already done so, when or before we collect that information, we will take reasonable steps to inform you of:
The purposes for which the information is collected;
Where applicable, any law requiring the information to be collected; and
The main consequences if all or part of the information is not provided.
Other ways we generally collect information include – NTD (National Tenancy Database)
HOW PERSONAL INFORMATION IS GENERALLY HELD
HOW PERSONAL INFORMATION IS GENERALLY USED AND DISCLOSED
To tradesman to undertake repairs or maintenance;
Prospective tenants to contact you for an inspection (telephone numbers and names only);
To necessary Tribunals, RTBA, statutory bodies for the purpose for fulfilling our legal requirements under the RTA 1997;
To lawyers or conveyancing companies to create documentation, leases or contracts; and
To debt collection agents for debts incurred.
DISCLOSING YOUR INFORMATION TO OTHERS
To our related companies;
To prospective purchasers to negotiate the sale of your property;
To organisations which provide services to us;
With your consent or where it is necessary to provide you with services;
Where required by Law; and To organisations which have requested us to provide services to you or who co-operate with us in offering products or services.
C.J.Keane & Co – PRIVACY ACT DISCLAIMER
Human Rescources Officer
C.J. Keane & Co.
23 Fenwick Street
GEELONG VIC 3220
Phone: 03 5221 6488
TERMS AND CONDITIONS OF OUR WEBSITE
Welcome to our website. In accessing and using this website, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions.
About this Website
On this website we provide an interactive environment in which users who are interested in learning about our property services or registering interest in our property services may find such information and, if they choose to do so, register their interest.
If you register with us, we will issue you with a confidential user name and password to access the information and services contained on this website. You should ensure that you do not divulge your user name and password to any other person.
Your obligations
If you are not over the age of 18 years, you must obtain the consent of your parent or guardian before using this website.
You must not:
a) use any other persons name, user identification or password when accessing or using this website, unless it is with our consent;
b) post or transmit any material which in any way defames, harasses or offends any person, is obscene or which in any way may interfere with any other users of this website;
c) provide any information to us which is the confidential information or proprietary information of any other person;
d) use this website in any way which may be in breach of any laws, rules or regulations or may infringe any third party rights; or
e) knowingly transmit any virus or take any action which may interfere with the operation of this website.
Third Party Content, Products and Services
Products and services offered for sale or advertised, and other information found on this website, may be the products, services and information of third parties.
Third party products and services are not provided by us. If you purchase third party products and services, your legal relationship will be with the third party supplier and not us. You must check with any third party supplier as to the terms of provision of such products and services and the costs and charges involved. We may receive fees or commissions from third parties for such products and services.
We make no representations about the accuracy or suitability of the information provided on this website. The information is provided 'as is' without express or implied warranty. You use the information at your own risk.
Links
This website may contain links to other websites which are not under our control or which are not maintained by us. The links to any such third party websites are provided for your convenience and information only. If you access these websites you do so at your own risk. We are not responsible for the content of those websites and will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or your reliance on any such content. The fact that a website is linked to this website does not imply any endorsement or sponsorship by us of that website or that we are affiliated in any way with the third party operating that third party website.
Change of Information, Products and Services
:Information, products and services published on this website are subject to change without notice.
Information provided to us
You may at your discretion provide information to us in order to receive information about us, the products or services displayed on this website, to receive information relating to our property services and listings or to be involved in promotions or other activities undertaken by us. If you do so, you agree that any such information becomes our property and may be used by us or others, reproduced, published, transmitted, displayed modified or distributed at our discretion, subject to our obligations under our Privacy Statement.
Copyright
All contents of this website, including the software, design, text and graphics are owned by or licensed to us and are protected by copyright under the laws of Australia and other countries. Apart from fair dealing for the purpose of personal use, private study, research, criticism or review as permitted under copyright legislation, you may not reproduce, transmit, adapt, distribute, sell, modify or publish or otherwise use any of the material on this website without our prior written consent.
Trademarks
This web site includes trademarks which are registered, are the subject of pending applications or which are otherwise protected by law. You may not use these trademarks with out our consent.