Tenant Information
RENTING WITH C.J. KEANE
C.J. Keane and Co. has the largest rental portfolio in the area.
As such, with our extensive range of residential, retail, office and commercial property, and our consistently high turnover, you’re pretty much assured that we’ll have a rental property to suit your requirements and budget.
Our dedicated property management team understands that the one thing our tenants demand is rapid response to any issues, and we undertake to deal with any request with haste and with minimum disruption. We value quality tenants and actively support them through their rental experiences, acting promptly in preparing, approving and registering all tenancy agreements.
To make rental payments as easy as possible, we offer direct debit, cheque, or Rent Pay.
Believing in open, honest communication with all our clients, we are experienced in liaising between owners and tenants, always offering fair and well-informed advice to both parties.
Rental Payments
During the tenancy, rent payments are to be made in advance as set out under the tenancy agreement.
Calendar monthly rent is calculated as follows: Weekly rent $ x 52 (weeks in year) ÷ 12 (months in year) = Calendar Monthly Rent.
If at any time you are unable to make a payment on or before the due date, please make immediate contact with your property manager.
Our preferred method of rental payment is by direct debit, cheque or Rent Pay.
No responsibility will be taken for cheques left under our door or through our after hours mail slot.
If making rental payments by mail, a receipt will only be mailed out if a receipt is requested and a self-addressed stamped envelope is provided.
Bond
Your bond will be lodged with the Residential Tenancies Bond Authority (RTBA). The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the tenancy agreement commenced and there are no monies owing.
Should extra person/s decide to move into the premises after the lease has commenced, you are required to receive permission from our office. We ask that you advise our office as soon as possible and have any potential tenant/s complete a tenancy application form and a Bond Transfer form will also be required.
Condition Report
Upon signing the leases, you will be given a condition report. We ask that you check this thoroughly and add any additional comments you see fit. Please sign the front page and return the original copy to our office within 3 working days of receiving the report, retaining the copy for your records.
Periodic Inspections
During the course of your tenancy, the premises will be inspected periodically by your property manager at C.J. Keane & Co after the required notice has been given.
Six months after you move into the premises, an inspection will be carried out. Our office will contact you in advance to make arrangements for a mutually convenient time. Thereafter, provided that everything is in order, further inspections will be carried out a six monthly intervals.
Keys
C.J. Keane & Co generally retains a duplicate key to all properties for emergency access, maintenance to be carried out and routine inspections. Under special circumstances and upon producing identification, the keys can be borrowed during office hours, but must be returned within twenty-four hours. This service is not available out of office hours or on public holidays.
It would therefore be advisable that you also make private arrangements regarding the location of a spare key should you inadvertently lock yourself out.
In most instances the lock combinations to external doors and gates have not been changed prior to your tenancy. Locks may only be changed after first obtaining permission from your property manager at C.J. Keane & Co, or the landlord, and then on the strict understanding that you supply us with a spare set of keys.
Tenants Contents
Please note that the landlord's insurance does not cover tenant’s contents, and the landlord cannot be held responsible for damage to or theft of a tenant's belongings.
Electricity, Water, Gas and Telephone
It is each tenant’s responsibility to have the account placed in his or her name(s) and then to arrange to have a meter reading done prior to vacating the premises. Water is arranged by CJ Keane & Co.
Repairs and Maintenance
All repairs are to be put in writing or online via email to your particular property manager. If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment. Where applicable, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles cans etc on or around the premises.
Emergency Repairs
All repairs are attended to as promptly as possible, however it is often necessary to obtain the landlords approval and/or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.
Under the Residential Tenancies Act, we advise that the following can be considered urgent repairs:
* BURST WATER SERVICE
* GAS LEAK
* BROKEN OR BLOCKED TOILET
* SERIOUS ROOF LEAK
* DANGEROUS ELECTRICAL FAULT
* FLOODING OR FLOOD DAMAGE
* FAILURE OR BREAKDOWN OF THE GAS
* SERIOUS STORM OR FIRE DAMAGE
* ELECTRICITY OR WATER SUPPLY
Termination of Tenancy Agreement
Your residential tenancy agreement is a legally binding contract, providing protection for both you and the landlord. You can terminate the residential tenancy agreement in the following ways:
If you intend to vacate at the end of your residential tenancy agreement you are required to give twenty-eight (28) days written notice prior to the expiry of the fixed term of your Agreement.
Once the fixed term has expired you are at liberty to continue living at the property on a Periodic Tenancy (month to month) where you are still bound by the terms and conditions of the original lease agreement or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-eight (28) days prior to the vacating date.
If however, unforeseen circumstances arise and you have to vacate prior to the expiration of your residential tenancy agreement please contact your property manager immediately and we will endeavour to assist you in finding suitable tenant/s. However, you will still be responsible for the rent until another suitable tenant is found as well as the payment of a letting fee and all advertising costs.
Please note that at least three (3) additional business days notice must be given when mailing your written advice of intention to vacate.